I would like people to use their email address as a username. Is there any way MIVA can support that?
While there isn’t an option in Miva 5 to require an email address, you can do the following to encourage your users to register using their email address:

In ACAD and elsewhere appropriate:

1. Rename the field title "Login" to "Email Address"
2. Rename the field title "Email Lost Passwords To:" to "Confirm Email Address"
3. Let customers know that their Login is their email address

When a customer logs in, I’d like them to be taken directly to the category page instead of the storefront. How can I do this?

Change the following code:
<input type=”hidden” name=”Screen” value=”Sent”>
To
<input type=”hidden” name=”Screen” value=”CTGY”>
<input type=”hidden” name=”Category_code” value=”Code_of_Category_to_be_seen”>

What code can I use to find which user is logged in the storefront?
Try the following if/then statement:

<mvt:if expr="g.Basket:CUST_ID">
...
<mvt:else>
...
</mvt:if>

Is it normal for Miva to log me out once I complete a purchase?
Yes. It does it for security reasons.

How does a customer change their login information after account creation?
The user can change any of their account information by logging in and going to account settings.

When a logged in customer edits their account (on the ACED screen) it returns them back to the ACED screen. How can I send them back to the last (non-login) screen they were before?
Change ACED to SFNT and the customer will go to the store front and the values they entered will be saved to their new account.

I need to create a pricing group for specific buyers so they receive a discounted rate. I’d like to greet these customers with a custom message at the login screen or when entering a specific area. Do I need a separate module or can I do this with the Standard Miva package?
Miva can handle this by using the built-in Price Group feature. Once the customer creates an account, you’ll need to assign them to a specific group. That group would have a special discount that would be available to anyone assigned to the group.
As far as displaying their name, you can have that shown in Miva above the category tree when the customer is logged in.

How do I make the SFNT page the default page for my Miva site?
You’ll need to modify your .htaccess file. Once you’ve located the file, add the following:

DirectoryIndex/mm5/merchant.mvc

I want to add items on the store for information purposes only (i.e., we want them to call us to order it versus ordering it on the web). How can I do this?
Turn on inventory tracking for that particular item. Set the inventory item settings for that product not to hide out of stock products. Then use the “out of stock message” to provide ordering details, such as “Call us for more information”, etc.

Is it possible to ask a customer if they would like to add a product to their order before continuing to the checkout?
Sure. Use the upsell feature built into Miva 5.

I have several main categories and I want the first category to get loaded by default when some body types my store’s domain name. How do I do that?
One way is to set an .htaccess Directory Index to point directly to the category using the short link.

How do I handle subscriptions and renewals through Miva?
Currently, that is not supported. You would need to do that through your payment gateway.

How can I show products on a category page that might belong to subcategories of that category?
The easiest way is to add the products to a second category, (ex: the parent category). Go to the category you want to add this too  (admin>stores>categories). Then, Click products. Finally, assign the products to the category.

Is there a way to process online checks via Miva?
This service has been phased out due to the potential for fraud. However, Pay Pal may still offer this service.

How do I add multiple products to a cart at one?
You can do this within the Express Order screen. You could create a static HTML page with the product codes already filled in and let the customer select the quantity, as needed.

Can I integrate Google Checkout with Miva 5?
Yes. Many hosts provide that option. Check with your individual host company to be sure.

How do I add links to other products from one product?
Just use the product link Miva code and make sure you have the correct link for the new product in your code.

Can I sell subscriptions with Miva?
The new Miva Merchant Payment Gateway is designed to handle recurring "subscription" billing.

I am currently using PayPro Flow and I am not sure what the Partner and Vendor fields describe. Could anyone define them for me?
Vendor is your payflow username and Partner would be PayPal, or if it is not direct your reseller can give you the code.

I need my costumers to be able to make donations in MIVA. Is there a simple way?
You can try to use attributes for predetermined amounts, if not you will need to use a module.

Once a customer creates an account and includes a shipping address, how can they change that information in the future if they would like to ship to a different address?
Simply change the information in the form. Then, they can either uncheck the box below that says “Update Customer Information” if they only want it for that order, or leave it checked if they want to use the new address going forward.

How can I swap the position of the Bill To and Ship To areas?
Edit the page templates and swap the positions in the tables. However, be careful with how this affects the auto fill-in function. If the bill to field is left blank, the ship to field is assumed to also be the bill to info.

I want to change the standard shipping method from pounds to kilos. What is the easiest way to do this?
In the admin area, click on store, then settings and change the unit of measurement to kilos. You may want to be careful with actual shipping companies, however, since they tend to use pounds as a standard measurement.

I only ship within the United States. Is there a way I can effectively mention that?
The easiest way is to uncheck all countries (except United States). This will no longer show on the drop down and will make it clear to your customers that you only ship within the United States.

Can I offer products without weight so it does not keep on asking for it?
Use a weight based shipping module. The weight range is from 0 to 0 and equals $0.00 shipping charge.

I’d like an option in the checkout process so that certain customers can pick up their merchandise from the store. Therefore, we don’t want any shipping option.
One way is to create a shipping method called "Will Call" or "Store Pickup" using the Flat Rate Shipping Configuration.

We are unable to remove a shipping module (specifically the "flat rate shipping" module). Everytime we try to remove it, we get the following error:Module "Flat Rate Shipping" is in use by one or more orders and cannot be removed

This error message indicates that you have some saved orders that use this shipping module.

1. Delete all saved batched and unbatched orders so nothing is tied to the module. This should then allow you to remove it.
2. If you do not want to delete those orders, go to the MODULES section of your store, find the Flat Rate shipping module, click on it and uncheck the "Active" box. That will disable it from showing up as an option for all future orders.

How can I set up Free delivery for small items?
The easiest way is to assign a 'weight' and use "weight-based shipping". Then, select a shipping option for $0.00 for order that have a 0.00 weight. That way, a customer will get FREE SHIPPING on all orders within that weight, BUT if they order something outside that category, regular shipping charges will apply on the non-free shipping products.

I have the Tax Shipping product selected, but it seems that sometimes the tax is not being charged.
Most probable reason is that if a customer is out-of-state, shipping out of state is not taxed. If the customer's bill-to and ship-to are both in your same state, the tax should be charged.

How do I waive shipping for pickup orders?
One quick way is to use the built in Flat Rate shipping module and label it Pick-up, then set the price to "0.00".

How can I add a check box on the Bill to address so the client can make the Bill to address the same as Ship to address?
Bill to address the same as Ship to address by default, so if the client leaves the Bill to address blank it will automatically use the info from the Ship to address area.

How do I change the background of the Category Tree)
Click on your store name. Then, look at the right pane and you’ll see an option for Misc Colors. You can change it from that option.

I would like to remove the left hand tree completely from my miva site. How do I do that?
You’ll need to remove the following from each of your pages:

<mvt:item name=”category_tree” />

How do I change the order of the credit card listings on my drop-down menu?
In your admin screen, remove all payment options and then re-enter them IN THE ORDER you want them to appear.

Is it possible to make Miva entirely CSS driven?
Miva, by default, utilizes tables for formatting. This tends to render better across different browsers. However, if you are familiar with CSS, you could change a variety of layouts by going into the code and changing the code to CSS.

How do I change the order my categories are displayed?
You can sort categories by going into the Admin screen and clicking on Categories. Then, simply use the arrows nest to the names to move them around.

Is there a way to remove the Order button if an item is out-of-stock?
Sure. Turn on inventory tracking. Then select the option ‘do not hide product when out of stock’. Then, set the inventory level to zero. This will leave the product active, so customers can see it, display an ‘out-of-stock’ message and remove any buttons to purchase. Just remember to increase your inventory levels once the product is back in stock.

I created a custom field and now I want to limit how many characters it is… How can I do that?
The easiest way is to modify the HTML code by setting the maximum inside the textfield code. Ex: < maxlength=25>

I made a bunch of HTML changes in Miva that I need to be validated (without having to buy expensive HTML editors). Is there something free out there I can use?
You can go to www.w3c.org – they have a free validator.

How do I add more product descriptions?
Two ways. 1. Add it to the ‘Product Description’ field. 2. Add it to the ‘Custom Product Field’

How can I set up a simple content management system where my client can change certain pages on the web
Create a couple new screens inside MIVA Merchant and show your client how to access and edit those screens.

Can I add an icon that can play a sound next to the product description?
Yes. Simply add the link in your code to the sound file.

How do I add a custom field to my product page? (For example – weight)
Do the following:

1. Turn on Custom Fields in the Utilities Menu
2. Create your custom field under the Custom Product Fields tab
3. Go into your PROD Page Template and click on Product Display Layout (make sure it is in Point + Click Mode)
4. Assign the custom product field to that template.
5. Add the following in your code to call the custom field in the template:
   &mvt:product:customfield_values:customfields:your_custom_field_code;

What code do I need to display a welcome (first name -last name) message in a custom location in the global header for each page.

Try this:
&mvte:global:Customer:bill_fname;
&mvte:global:Customer:bill_lname;

Can I change the image sizes for the products in Miva?
No. You would need a graphics program to set the exact dimensions you wanted for the images to appear in Miva.

How can I change a customer’s order after it has been placed and confirmed?
Unfortunately, there isn’t any good way to do that in Miva. Your best bet is to cancel the order and ask the customer to reenter it.

How do I remove the link "place order without an account"?

1. Click on your store name
2. Click on the ‘Shopping Interface Settings’
3. Uncheck the box to display customer login before checkout.

Where can I see the order processing screen? If someone buys something from the store, how am I supposed to know and where can I see that order?
View and batch your orders under the "Order Processing" screen. To get to it, click the plus sign next to "Order Processing".

I have multiple items in my category list. I would like to have page numbers display on the product pages so customers can see how many pages there are in that category.
Create a page number bar for each category, and put it in the category footer.

Can Miva be configured to send an encrypted email with order information on completion of an order?
This is currently not supported.

I deleted a product from the store, but it did not delete the image. Why and how do I delete it?
Because an image might be used for more than one product. You can delete it via FTP.

Is there a way to play music in the background from Miva 5?
Actually, no. But what you can do is create an HTML frame, play your background music through the HTML page and put the entire Miva store as a frame within the main HTML page.

How do I remove the store name so it doesn't show up on top?
Towards the top of each page template, you'll see  the 'title' tag. Remove the text '&mvt:store:name;:' .

Can you help me make the Google Checkout Button display the Basket page?
After you login to your Miva Merchant click on Pages link, then click on the EDIT button.In the main template of the BASK page, put the code below. Remember to confirm that Googlecheckout is assigned as an item on the BASK page by clicking on Items tab on BASK page.

<mvt:item name="googlecheckout" param="button" />

I want to make a new product be the #1 on the list when I click Show Order. Can anyone help me figure this out?
You can go to category page and change the order in that specific category in admin. admin > categories > select the category Click Products then Assigned and Change the order.

Can I change a category tree order to put it at the top?
Yes. It is very simple. You have to get CSS to display it in rows by putting each category link in a div and float the div. This way a new row will start automatically when the one before fills up.

Can I make MIVA pull the description of a product into multiple pages?
First use a custom field and then do the multiplying offline and import.

I am using the html layout and I can't get to center pages horizontally.
You can add align="center" to the main table.

I would like to use the word “cart” instead of “basket”. Can anyone help me do that?
You will need to configure the module to use a different word. To do this you need to single out the text to be able to identify the module.

We would like to change the font color for our store. Is there a simple way to do this?
Yes. Click your store name> and then the categorytreetemplate tab should allow you to modify the color.

Is it possible to change the layout of the order history page?
To change the layout and more follow the steps below:

1. Go to admin
2. Order fulfillment
3. Customer account management.
4. Click the link. You will find inputs for the 6 template sections.
5. Select "Use template below instead of default".
6. Make necessary changes.
7. Click the update button.

I would like the Buy button to say “How many do you want to buy” instead of “Add one to the basket”. Is that possible?
Yes. You have to modify the input for quantity from hidden to text in the template.

What conditional should I use to know if a customer on the CTGY or the PROD screen?

You should use something like this:
<mvt:if expr="g.screen EQ 'PROD'>

We want to edit the SKIN HEADERS for our MIVA 5.5 site. Can anyone guide us?
A CSS file comes with the Skin and you can edit it to make the changes you need.

How do I configure the email that is generated once an order is submitted to display quantity and price.
It’s under the admin>storename>fulfillment configuration menu. You’ll see two email modules listed. Check the box to assign them – they each already include the quantity and price.

How can I have more than 10 items in the Admin area?
Click on users. Find your username, then click on preferences. You’ll see the option there.

After logging in, the Miva store says “Welcome Back (Name)”. Can I change that?
Yes you can. Do the following:

1. In the admin, click on + next to Stores
2. Click on your store name (not the + next to it)
3. Click on the Customer Links tab over on the right
4. The text is in the Customer Account Link box on that page

How do I change the number of displayed products/items in Admin area?
In the Admin menu, click the Users link at the top, locate the user and click the Edit button. Then, click the Preferences link.

Can I set up my store to allow for a check-out without creating/logging into an account?
Yes. In the admin screen, select Shopping Interface Settings under your store. Uncheck the "Display Customer Login Before Checkout" checkbox. That’s it.

Is it possible to change how the time is captured on the reports for Miva? I want to change it from the East coast time to record it West coast time?
Miva Admin time depends on the time of the server. If your host is in a different time zone, that is the time that will display in the admin area.

What should I do to have customers taken to their "Basket" to be able to check the product price and attributes they selected and after that be taken back to shopping or to the checkout?
Go to admin > pages > PATR (missing attributes). Look for the hidden input for Screen. Modify the value to BASK.

We are having a problem finding the ACNT page in the Merchant admin?
You can find it by its actual name “ACED”

Is it possible to restore an entire site? If so, how can I do it?
I think your best bet would be contacting your host, since they usually keep back ups and you should be able to recall a previous revision of your site.

Can anyone tell me which is the conditional statement I need to use to know if a visitor is on a secure page?

<mvt:if expr="g.secure">
Secure Connection
<mvt:else>
Not Secure
</mvt:if>

Is there a currency conversion module I can use for Miva 5?
Currency Magic 5

How do I include META tags on EACH category?
Check out the The ADS META Master Module

Is there a good module to charge different shipping fees (to add insurance, extra fees, etc)
A good module to look at is: Viking Coders UPS Custom Integration

How do I add an upsell item to the product page?
If you don’t want to do it as a ‘related product’ you can check out the Upsell Magic module by Viking.

How can I change the notification emails so that they also include the order number and total?
Use the module Mail Manager.

Is there a good module to run sales reports?
Try this module in the Emporium Plus.

How can I put a ‘previous’ and ‘next’ button directly on the product display page (PROD page)?
Try Sebenza's Product Template Manager Module.
(http://www.sebenza.com/products/SS-PRODTEMPLATES5.html)

Can you have multiple ship-to addresses for a customer?
This is currently not possible with Miva 5.

How can I force a customer to accept my ‘Terms and Conditions’ before allowing the customer to checkout?
A good module for that is the Addendum module.

How can I implement a ‘Follow-up’ survey for customer satisfaction?
Check out Bill Weiland's FOLLOW-ON CONTACT

Submit a question to have answered by our staff and added to the Wiki.

Name:

Email Address:

Your enquiry: